Rants & raves
When hotel spas go bad: From burn welts to bad breath and a therapist with a taste for urine
When something good goes very, very wrong.
When something good goes very, very wrong.
Who comes to the rescue when Tom Cruise needs a parking spot for his helicopter or Johnny Depp tries to leave a hotel through a mob of fans? Meet the guest services team at the Grand Hotel Birmingham.
But these women lead the way.
Hotels, please don't put your rookie staff on the front desk.
This beloved hotel amenity never fails to make a splash.
Some hotels are letting us down when it comes to this most important of all beverages.